HOW DO I RETURN OR EXCHANGE MY PRODUCTS?

We at T-VINYL strive to give you a quality product of your choice. However, if you receive an incorrect / damaged product, you can mail us at support@t-vinyl.com and mail the product to us at the following address.

Please don’t forget to mention your contact details and Order number.

Items will have to be unused and returned in their original packaging within 15 days of delivery.

Products purchased during special offers are not eligible for return / exchange.

International orders are not eligible for return / exchange unless an incorrect product has been delivered.

 

WHAT IS T-VINYL’S EXCHANGE POLICY?

You can send it back to us within 15 days of the delivery. We will either replace it with another product of the same value, or offer credit on a future purchase in the form of a T-VINYL voucher.

 

HOW DO I SEND THE PRODUCT BACK?

You can send it back to us via a cost-effective courier company or registered post.

 

WILL I HAVE TO PAY FOR RETURNING THE PRODUCTS?

Yes, you will have to bear the postal charges for sending your products back to us.

 

I HAVE RECEIVED A WRONG / DEFECTIVE PRODUCT. HOW DO I PROCEED?

Please send us images of the product at support@t-vinyl.com and our Customer Care Executive will get back to you. We will arrange for a reverse pickup and once we have received the product, we will reimburse you in the form of a T-VINYL voucher.

 

CAN I GET A REFUND ON A CANCELLED ORDER?

Refund will be processed through same mode within 10 working days. Customer can cancel the order within 1 hour after placing the order

If you have any further questions about the return/exchange policy then please contact us at support@t-vinyl.com